1. Our Commitment

Lucky Arena is committed to promoting responsible gambling. While our Platform offers entertainment through jackpot draws and games, we recognise that gambling can carry risks. We encourage all users to gamble responsibly and within their means.

2. Know Your Limits

Before participating in any Lucky Arena draw or game, we encourage you to:

• Set a personal budget for gambling and stick to it.
• Only gamble with funds you can afford to lose.
• Never chase losses.
• Take regular breaks from gambling.
• Never gamble under the influence of alcohol or drugs.
• Never gamble as a way to solve financial problems or recover from financial hardship.

3. Financial Responsibility

Lucky Arena strongly advises against gambling with funds that are needed for essential living expenses, debt repayments, or other financial obligations. If you are experiencing financial difficulty, please do not use the Platform. Lucky Arena accepts no liability for financial hardship arising from your participation in draws or games. By using the Platform, you confirm that you are gambling with discretionary funds only.

4. Self-Exclusion

If you feel that your gambling is becoming problematic, you may request self-exclusion from the Platform by contacting us at hello@luckyarena.io. Upon receiving a self-exclusion request, we will:

• Disable your access to Lucky Arena.
• Allow you to withdraw any remaining funds in your wallet.
• Maintain your exclusion for a minimum period as agreed upon request.

Self-exclusion requests are taken seriously and will be processed promptly.

5. Cooling-Off Period

You may request a temporary cooling-off period if you wish to take a short break from the Platform. During this period, your account will be temporarily suspended and you will not be able to participate in any draws or games.

6. Warning Signs

Gambling may be becoming a problem if you:

• Spend more time or money on gambling than you intended.
• Feel anxious, stressed, or irritable when not gambling.
• Borrow money or sell possessions to fund gambling.
• Neglect responsibilities, relationships, or personal wellbeing due to gambling.
• Lie to others about the extent of your gambling.
• Repeatedly try to win back money you have lost.

7. Support Resources

If you or someone you know may have a gambling problem, the following organisations offer free, confidential support:

• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• National Council on Problem Gambling (US): www.ncpgambling.org
• Gambling Therapy: www.gamblingtherapy.org

8. Underage Gambling Prevention

Lucky Arena strictly prohibits participation by anyone under the age of 18. We do not knowingly allow minors to use the Platform. If we become aware of underage participation, we will immediately terminate access and void any associated transactions.

9. Contact

For responsible gambling support or to request self-exclusion, contact us at: hello@luckyarena.io